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Cancellation policy

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Cancellation Policy

Consumers have a right to cancel within two weeks

Right to cancel

You can cancel your contract declaration within two weeks in writing (e.g. letter, facsimilie, e-mail) without stating any reasons, or by returning the item of purchase if received prior to the expiry of the aforementioned period. The period commences following the receipt of this instruction in writing, however not prior to the recipient having received the goods (in the case of recurring delivery of similar goods, not prior to the receipt of the first partial delivery), and also not prior to the fulfilment of our information requirements in accordance with section 312c, paragraph 2 of the German Civil Code (BGB) in conjunction with section 1, paragraph 1, 2 and 4 of the German Civil Code with regard to the regulation on the requirements to provide information (BGB-InfoVerordnung), as well as our obligations in accordance with section 312e paragraph 1 clause 1 of the BGB in conjunction with section 3 of the BGB-InfoVerordnung. In order to adhere to the cancellation period, the cancellation instruction or the return of the goods need to be sent in good time. The cancellation should be addressed to:

chemoLine ZiLLger GbR,
Bismarckstr. 31,
53773 Hennef,
FAX + 49-2242-84191.

Consequences of cancellation

In the event of an effective cancellation, any services received by either party and where applicable, any benefits derived therefrom (e.g. interest) must be returned. Should you be unable to return the service received in full or in part, or only in an impaired condition, you are obliged to compensate us for any lost value where applicable in this respect. The latter does not apply in the case of returned goods, if the impairment of the goods is attributed exclusively to their examination, which would have been possible in a retail outlet. Moreover, you can avoid compensation for any lost value by not using the product as if it were your property and refrain from all actions, which impair its value. Goods, which can be sent by parcel shipment, are to be returned at our own risk. You must pay the costs for the return, if the goods supplied correspond to those ordered and if the price of the goods to be returned does not exceed a value of 40 euros, or in the case of the price of the object of purchase being higher, the consumer has not yet settled payment in full or made any contractually agreed partial payment at the time of cancellation. Otherwise, the return of goods is free of charge. Goods, which cannot be shipped by parcel post, shall be collected by us. Obligations regarding the refund of payments must be met within 30 days. The period commences for you when the cancellation declaration is sent, or for us when the latter is received.

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